Altona Branch

“Hi We deal with the broker in Dominion City. They are always for friendly and thoughtful. They are understanding when we have problems and do not laugh when I come in with a claim. This past June, being a nurse, wife and mom of two small children, I decided to be effecient - I put my washing machine on at 8 pm at night and let it run - like I have a million times before. In the morning I throw the load in the dryer. Well this night everything that could go wrong did!”

“I needed to get house insurance last year to accomodate a home daycare. So I walked into the Letellier office and within a week, he found the plan that I needed. A year later,I had to make a couple of changes, and he remembered who I was when I called. To me that says that he values my business. Thanks! ”

“I have been a client for a number of years now, and it never ceases to amaze me how they always hit my deadlines, always comes to me with personal service and delivery of my policies, and because of his professional service and expertise, I have moved ALL of our corporate and personal business to BSI. I have come to trust them completely when it comes to our corporate and personal insurance needs, and believe that our business would be elsewhere if it were not for their exceptional service.

“Always exceptional service from our local providers. They go beyond the call of duty to make sure we get the best value for our buck. Great staff, always pleasant. A pleasure to do business with. "

“In April we encountered a cracked pipe which created a new "shower" in our basement much to our surprise. Of course we noticed this at night but a call to the Carman office manager at home got results. The next day we not only had the pipe repaired but action on removing all the contents of the affected area. While the actual renovation took a bit longer we were pleased that the office staff kept in touch with us as to the repair job. Thanks for the great service!"

“My family came home from a 2 week camping vacation to discover a foot of water in our finished basement. We thought that is was covered under our policy through a different broker, but we were told that it was not because if fell under sewer back up coverage, which we though was only for city dwellers as our system was a septic tank system. The agent was so uncaring and rude that we cancelled our policy mid-term. My parents have been going to BSI in St Malo for years. I went to see them and they were super, he explained every aspect of coverage that we should have. They asked all the questions that need to be asked. They even came out to our house to make sure about our wood stove, when I could not answer. The received a great coverage ( sewer backup and all). We have been dealing with BSI ever since."

“We have had our home owners insurance policy with the Morden branch for over 12 years. We have always found them to be friendly and helpful. Our daughter recently moved into an apartment in Winnipeg and we purchased her tenant's insurance through the Morden branch. The agent was once again helpful, professional and also provided us with a competitive rate. The kind of consistent, caring service we have received is just what I would hope to have from a small town broker, thank you!"

“I remember a time when it was just moments to closing and I needed to get appropriate paperwork accomplished to complete the sale of a vehicle for Youth for Christ Morden. The staff made certain that they remained open and available until the entire transaction was completed. I needed to head to my own bank during this time and they were very patient with me and allowed me that time as well. It has kept me returning for their services since; both personally and for Youth for Christ. "

“My family and I were out at our cabin on September long weekend. My son was going to head back to Carman earlier than we were, so we walked him to his car and my husband asked if he left his "insurance sticker" with his registration as it wasn't on the licence plate. He had recently moved back home and we knew the registration had been lost. We called our local rep on her cellphone and she said "No problem - meet me at the office! We'll fix that!" Now that is service!! "